Shipping policy

Shipping Policy

Thank you for shopping with Mel's Wigs and Co! We are committed to providing you with timely and efficient shipping. Please review our shipping policy below:

1. Processing Time

  • All orders are processed within 3-5 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods

  • We offer a variety of shipping options, including standard and expedited services.
  • Available shipping methods and costs will be displayed at checkout.

3. Shipping Rates

  • Shipping rates are calculated based on the weight of your order and your delivery location.
  • Free shipping may be available for orders over a certain amount; please check our website for current promotions.

4. Delivery Times

  • Delivery times vary based on the shipping method selected:
    • Standard Shipping: Typically 5-7 business days.
    • Expedited Shipping: Typically 3-5 business days.
  • Please note that delivery times may be affected by holidays or unforeseen circumstances.

5. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • You can track your order on our website using the provided tracking link.

6. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team within 3 days of the expected delivery date.
  • We will work with the shipping carrier to resolve the issue.

7. Customer Responsibility

  • Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or misdelivery due to incorrect addresses.

Thank you for your support! If you have any questions about our shipping policy, please feel free to reach out to our customer service team.